Register description in accordance with Section 10 of the Personal Data Act (523/1999).
Martinkyläntie 67, 01720 Vantaa
+358 40 669 2922
Name of the register:
Anna&Eila Oy e-commerce customer register.
Purpose of the processing of personal data:
Personal data is used to maintain and manage customer relationships with our e-commerce customers, such as contacting them as required by the customer relationship, delivering orders and direct marketing.
In addition, we use the collected, personalized information and anonymous statistics to develop our online services, respond to contact requests and customer feedback, email and marketing communications, and target advertising.
You have the right to object to the use of your personal data for direct marketing.
Data content of the register:
The following information is stored in the register:
Customer’s first and last name, customer number, address information, telephone number, email, information about customer purchases, deliveries and discounts,IP address or other identifier,information collected through cookies and any other information provided by the customer in connection with the order.
What information we collect and why:
The data controller registers information about the customer that the customer himself provides when placing an order in the online store, in return and other forms, by telephone, e-mail, comments on the website, contact forms or in any other similar way. In addition, personal data is generated by technical processes such as contact forms, comments, cookies, analytics and third-party plug-ins (Subscribe to newsletter and contact form).
When a customer visits www.annajaeila.fi, the information we track is:
- Products you have viewed: We use this, for example, to show you products you have recently viewed.
- Location, IP address and browser type: these are used to estimate the amount of taxes and delivery costs.
- Shipping address: we ask this so that we can estimate the shipping costs before you place the order and finally ship the order.
When you purchase from us, we ask for information such as your name, billing address, shipping address, email address, phone number, credit card or payment information, and optional user account information such as username and password. We use this information for purposes such as :
- Send information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraudulent activity
- Create an account in our shop
- Comply with all legal obligations, including paying taxes
- Improve trade supply
- Send marketing messages, if you choose to receive them.
If you create an account, we store your name, address, email address and phone number, which will be used at checkout to fill in fields for future orders.
If you subscribe to the Newsletter, we will store your name and email address.
We will also store trade comments and product reviews, if you write them.
In general, we will keep your information for as long as we need it for the purposes for which we collect and use the information and for as long as we are required to keep it by law. For example, we keep the trade data for a year for tax and accounting purposes.
If you leave a comment on the site, you can choose to have your name, email address and url stored in the cookie. This feature increases user-friendliness, as the form does not need to be filled in each time a comment is added. The cookie data will be deleted from your browser after one year.
If you have an account and log in to the site, we will set a temporary cookie to determine whether or not your browser supports cookies. This cookie does not contain any personal data and is deleted when the browser window is closed.
When you sign in, we set a number of cookies that record your login and display preferences. Login cookies will be deleted within two days, display cookies will be deleted after one year. If you select “Remember me” when you sign in, your login details will be kept for two weeks. If you log out, the cookies associated with your login will be deleted at the same time.
Content embedded from other sites
Articles on this site may contain embedded content (e.g. videos, images, articles, etc.). Opening embedded content from other sites is comparable to visiting a third-party site yourself.
This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics identifies the user as a so-called. cookies, which are text files placed on your computer by your browser. This information is transmitted to and stored on Google’s servers.Google uses this information to compile reports on website activity which are used to compile visitor statistics and to improve the service.
By using this website, you consent to the collection of data by Google for the purposes set out above.
You may at any time and permanently block the collection and use of your IP address by Google Analytics. For more information, see http://tools.google.com/dlpage/gaoptout. For more information about Google’s analytics tracking, please visit Google’s privacy page at https://support.google.com/analytics/answer/6004245
In our online shop, you can pay using either Paytrail or PayPal.
The payment service is provided by Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the statement or card invoice and forwards the payment to the merchant. Paytrail Plc holds a payment institution licence.
You can also pay for your order directly from your PayPal account or pay with a debit or credit card linked to your PayPal account. You can find out more about PayPal here.
Who has access to the data
Our team members have access to the information you provide to us. Our team members have access to this information in order to fulfil orders, process refunds, provide support and improve our online store.
What we share with others
We share information with third parties who help us process orders and provide services on the site.
Transferring data outside the EU or the European Economic Area
The data will not be transferred outside the EU or the European Economic Area.
Data storage and destruction
The information in the customer register is kept for the duration of the customer relationship. However, order, invoice and payment data are kept in the same way as other accounting records. Data that has become redundant is securely destroyed.
Principles for the protection of the register
The customer register is treated confidentially. The register is adequately protected from external firewalls and other technical protection measures. The register is kept only in electronic form and any occasional paper copies are immediately and properly destroyed.
The register is used only by persons whose functions include its use and who are bound by confidentiality. Each user of the register has a personal username and password.
Right of access
Under the Personal Data Act, everyone has the right to check what information about them has been stored in a personal register. The request for inspection must be sent in a document signed by hand or certified in an equivalent manner. Requests should be sent to the contact person mentioned above, who will also respond to any requests for further information.
The customer can update their name and address information in their e-commerce profile. In addition, the customer may contact our contact person mentioned above to update their information.
Other rights related to the processing of personal data
You have the right to object to the processing of your data for marketing purposes. A request for restriction of data processing should be made by e-mail to the contact person of the Registry. The user also has the right to request the deletion of all data concerning him/her from the register.