Most orders will ship out within 1 – 3 business days. We want to get your order to you as quickly as possible! If something unexpected happens with our timeline, we will contact you ASAP.

All delivery times are not guaranteed they are only an estimate. Please contact us if you need more information.

Shipping rates & delivery times:

EUROPE 1 (Sweden, Germany, Denmark, Belgium, France, Luxembourg, Netherlands, Norway, Poland, Estonia, Monaco)

  • FedEx International Connect Plus
  • 2-4 Business days
  • 19,90 €

EUROPE 2 (Austria, Czechia, Hungary, Italy, Latvia, Lithuania, Slovakia)

  • FedEx International Connect Plus
  • 3-5 Business days
  • 20,90 €

Bulgaria, Spain, Croatia, Portugal, Slovenia, 

  • Postal Parcel Connect
  • 4-7 Business days
  • 20,90 €

United States

  • FedEx International Connect Plus
  • 6-14 Business days 
  • 32,00 €

Downloadable products

Our knitting patterns are downloadable products. After payment, you will receive an order confirmation email with a download link for the downloadable product you have purchased. Remember to add your email address when you order a downloadable product. There is no right of exchange or return for downloadable products.

NOTE! The download link is valid for six months.

Gift Cards

We have two types of gift cards in our range: The rechargeable gift card and The physical gift card. 

The rechargeable gift card will be delivered to the selected email address at the selected time. Delivery of the rechargeable gift card is free of charge.

Gift vouchers cannot be exchanged for cash.

Cancellation and Returns

Notify us ASAP at info@annajaeila if you wish to cancel your order.

To return any items from your order, notify us within 14 days of your received delivery at Returned items must be in original condition, able to be re-sold. We will provide instructions for returns via email.

You are responsible for return shipping costs, and we cannot be held responsible for any shipments that do not make back to us! 

As soon as we receive & inspect the returned items, we will refund the price of your order via the original method of payment.